Refund Policy
Effective Date: 16/06/2025
At Premium Gaming, we strive to provide high-quality services and ensure customer satisfaction. If you are not satisfied with your purchase, you may be eligible for a refund under the terms outlined below.
1. Eligibility for Refunds
Refunds may be issued at our discretion in the following circumstances:
- The service was not delivered as described.
- There was a technical issue that prevented successful completion of the service.
- You canceled your order before any work was initiated.
We do not offer refunds for services already completed unless there is a clear breach of service agreement or failure to meet the agreed-upon outcome.
2. Timeframe for Refund Requests
To be eligible for a refund, you must submit your request within 3 days of the approval date of the service or delivery confirmation. Requests submitted after this period will not be considered.
3. How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
- Contact us via email at [Insert Contact Email] with the subject line “Refund Request”.
- Include your order number, a detailed explanation of your request, and any supporting evidence (e.g., screenshots).
- We will review your case and respond within 3 business days.
All refund decisions are made at the sole discretion of Premium Gaming based on the information provided and our internal policies.
4. Processing Refunds
Approved refunds will be processed using the original payment method. Please allow up to 5–10 business days for the funds to reflect in your account, depending on your financial institution and payment method used (e.g., PayPal).
5. Non-Refundable Services
Certain services may be non-refundable due to their nature or specific terms agreed upon during purchase. These will be clearly marked at the time of checkout.
6. Contact Us
If you have any questions regarding our refund policy, please contact us:
Email: premiumgaming696@gmail.com
Website: https://www.premiumgamings.com